Cancellation and refunds

1. General procedure

The Client pays for the agreed service, rather than a predetermined conclusion. The Client may withdraw from the contract before services have been provided in full by notifying the Contractor.

No penalty or separate fee is charged for withdrawal. The calculation takes into account only documented expenses actually incurred in connection with the specific order before the withdrawal notice was received.

2. How to submit a withdrawal notice or refund request

The withdrawal notice should be sent to mail@svirin.work. The request for a refund should be sent to mail@svirin.work or to the Contractor's postal address.

In your request, please specify:

• Full name or name of the Client;
• Order Invoice number and date;
• payment date and amount;
• the reason for the inquiry, optionally; no reason is required to withdraw from the contract;
• contact information;
• details for the refund, if their provision is necessary.

3. Calculation of the amount

Confirmed expenses for laboratory tests, services of engaged specialists, delivery, equipment rental, consumables, and other costs directly related to the execution of the order may be deducted from the received payment.

The unused portion of the payment is returned to the Client. If the confirmed expenses exceed the amount paid, the Contractor sends a calculation and supporting documents.

4. Method and timing of the refund

The refund is made by the same method as the payment was made, unless another acceptable method is agreed upon by the Parties or required by the rules of the bank or payment system.

The timing of the refund is determined by applicable law, the payment method, and the processing times of the operation by the bank or payment system. The Contractor informs the Client of the decision made and, in case of a refund, about the transfer of funds.

5. If the service has already been provided

After the full provision of the service, a refund of the entire cost solely due to disagreement with the conclusions of the Report is not made. In the presence of specific deficiencies, the Client has the right to submit a motivated claim to mail@svirin.work.

Typos, arithmetic, and other obvious technical errors made by the Contractor are corrected without additional payment.